Viewing entries tagged
common ground

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Impact vs. Intent: Which is more important?

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In the public sphere, much is being said about impact vs. intent. “If the impact of what you said or did makes me uncomfortable or offended or stressed, then you are at fault and your intent is irrelevant.” Impact is being touted as the only thing that matters.

But there is little logic in many of these affirmations; only scolding. Ironically, the same journalists who condemned Joe Biden for the discomfort he caused with his overly affectionate behavior also took umbrage with a mother who expressed her discomfort with young women wearing revealing leggings in church. The scolds blamed Joe Biden for his impact (his intent was immaterial), and then they reversed themselves and blamed the mother for not understanding the intent (and the impact she felt was trivialized). There’s no internal logic; the only consistency is the scolding. It reminds me of the game called Whack-a-Mole, where the objective is simply to squash another, over and over again.

I believe that in most cases, intent and impact matter in equal measure. A few weeks ago, I texted and then called one of my daughters with a suggestion that I hoped would relieve some stress from her daily overload (medical school, planning a wedding, and an upcoming trip). The impact was the opposite of my intent. She gently told me that I was adding to her stress because I was one more person she needed to respond to. We quickly cleared the air, laughed about the difference between my intent and how she received it, and we parted with a better understanding of each other. When I learned the negative impact of my actions—in a dialogue that was mutually respectful—I was open to hearing what I could do that would actually be helpful (which was my intent).

The crux of the matter isn’t who is right and who is wrong; it is whether or not the parties involved see and respond to the dignity of the other. Every experience is an opportunity to grow and learn; it is our choice whether or not to take it.

Communication is about the give and take between two or more beings who have different perspectives and frames of reference. We bump up against differences and misinterpretations many times a day. To function effectively, we need to engage with each other, with curiosity and humility, to try to find new solutions that take differing views and reactions into account. It means that we clarify, seek understanding, and hopefully find some common ground.

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Copyright © 2019 Sharon V. Kristjanson. All rights reserved.

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Inquiring Minds

Last week I gave a short presentation and then engaged in conversation with about 10 young men at the SigEp fraternity at Northwestern University. Their thoughtful and intelligent questions made the experience richly rewarding for me, because I learned from their inquiries and comments even as I shared my own knowledge.

Among other things, several of them suggested that I look up and watch Jordan Peterson being interviewed by Cathy Newman on BBC television. That interview has indeed gone viral with over 4 million views, in large part because Newman consistently—and antagonistically—misrepresented Peterson’s views.

The best analysis I have seen so far is by Conor Friedersdorf at The Atlantic.  I recommend reading his essay. I have also tuned in to commentary by many others, available in print and on YouTube, and found several astute assessments.

As Conor Friedersdorf says so well, and I paraphrase: The effects of the interviewer’s approach are harmful because anyone who watches and accepts the interviewer’s characterizations will believe that Peterson holds views that are simply not true. Friedersdorf adds that we need to get better at accurately characterizing the views of folks with differing opinions. Amen to that!

Although Cathy Newman spoke of wanting to understand Peterson better, she gave no evidence of it. It appeared that she entered the TV studio with fixed ideas, and that her intent was not to enlighten her audience about Peterson’s views, but rather, to inform them of her own.

To truly understand the views of others, intelligently, we must explore and understand not only the ideas themselves, but also the framing and context in which those views sit. That means being willing to unlock ourselves from our own framing. We may still disagree, but a more holistic understanding of the other expands our own worldview, and it may even make space for common ground.

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Copyright © 2018 Sharon V. Kristjanson. All rights reserved.

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