Why It Matters


On a day-to-day basis we operate in a world of difference, both seen and hidden. We have different perspectives, experiences, needs, and behaviors. We bump up against difference with colleagues, clients, family, friends, and strangers.

More often than not we ignore it, confront it, or pull back from it. Sometimes we even miss it, or believe we have better communication skills than we actually do.

When we learn how to engage with difference, we can achieve far more meaningful outcomes. We are able to give without feeling drained; we can lead by inspiring others; and we feel more centered and agile. Creative opportunities become available to us in collaboration with others, and friction is no longer a daunting obstacle.

When we develop higher-level skills for engaging with difference, we achieve more meaningful outcomes—at home, at work, and with friends.


What interactions do you want to improve?