Tip of the Month — September 2019


We don’t have to share someone’s feelings; we just need to understand them and make space for them in a gentle and inclusive way.

Empathy is hard to apply across the board. Imagine interacting with a person who makes you angry or upset; can you share that person’s feelings? Probably not. Can you be patient and kind as you inquire further? With a bit of practice, yes.

Practice what can be applied to any situation.

Tip of the Month — August 2019

Cultivating curiosity

We tend to see ourselves as curious beings, because when something really interests us, we love learning more and understanding that particular subject more deeply. In those instances, we recognize that there is always more to learn. But in relationships, we often think we know enough already. We are quick to extrapolate and fill in the blanks from what we know, or think we know, and we usually do so automatically.

To cultivate more curiosity in our relationships (both new relationships and long-standing ones), I invite you to be more conscious of when you move quickly to a stance of understanding, perhaps thinking or saying: “I know exactly what you mean…” or “I know you, and…”

There is always more to explore in another person, and simple phrases like: “Help me understand…” or “Tell me more…” open the door to new insights, and frankly, more interesting conversations. When we are genuinely curious, without judgment, we grow in our understanding of others, ourselves, and the world in which we live.

Tip of the Month — July 2019

Addressing bias

We often think that we should identify and address confirmation bias and belief polarization in others. However, we will make much greater strides when we address it in ourselves and show others how we do it. Modeling the behavior and explaining our process can be incredibly influential. We are inviting others to follow our lead, rather than directing others to do as we say.

Reflect on your own views and how you came to them. Seek out and engage with different viewpoints with curiosity and humility. Be open to adding another piece of information, even a contrary one, to the full mosaic of how you see and understand the world.

Tip of the Month — June 2019

A Good rule of thumb

Being softer in our interactions does not mean dissolving our boundaries. Quite the contrary; it means honoring our own boundaries while also honoring the dignity of the other at the same time.

A good rule of thumb is:

  • Be CLEAR about your boundaries,

  • Be KIND in how you convey the message, and

  • Be CREATIVE in finding solutions.

 It's not easy to do consistently, but it is helpful to know what we are aiming for.

Tip of the Month — May 2019

What to do when you take offense

When someone says something that offends you, don’t brush it off… but don’t react immediately, either. Pause and reflect. Imagine putting the offense in the palm of your hand and examining it.

Our first reaction is usually to think about what it tells us about the other person. “S/he is a jerk, inconsiderate, self-serving, ignorant, etc.”

But what is your reaction telling you about you? Ask yourself, without judgment: “Why is this important to me?” Unpack it. You’ll be amazed at what you discover when you answer that question honestly, and this is likely to lead you to a different response.

Of course, in the moment we do not have time to pause, reflect, examine. So, ask questions for clarification, in an open and trusting tone of voice. Not only will this buy time; it will likely address some assumptions you have made, and help you see what you might be projecting onto the other.

When we seek clarity, without judgment of ourselves or others, we gain new insights and can see a path forward. It does not necessarily mean that we accept what the other has put forward; it means that we can respond in a way that honors our own needs while still being respectful of the other.

Tip of the Month — April 2019

Easy e-mail etiquette

As a general rule, try to respond to e-mails within 24-48 hours. If the message requires time to read or implement and you need to set it aside and come back to it later, take a moment to acknowledge receipt, perhaps with an indication of when you might be able to get to it. The sender has taken the time to send/give you something. If you were face to face, you would immediately say thank you. Apply the same rules to asynchronous (time-delayed) communication. Simple gestures like these go a long way to keeping relationships (including business relationships) healthy and thriving.

(Yee gads! As I am writing this, I am remembering something I received yesterday and have not yet acknowledged! 😛 Remember, we are not seeking perfection; just good habits.)

Tip of the Month — March 2019

don’t sweat it—solve it

When you find yourself in an uncomfortable situation in which you or another is experiencing anger, pause. Look under the hood. What, exactly, are you feeling? In what context have you felt that before? Is this the same context? Are you sure? What do you not know? What assumptions are you making? How will you find some answers to what you do not know? Equally important, what is your desired outcome? What is the most effective way to get there?

We all tend to react first, and our desired outcome is to stop feeling anger or discomfort. Our solution is to get rid of that feeling as quickly as possible, either by pushing back or ignoring it. But if we pause long enough to reflect, we can consider more constructive outcomes and more effective solutions to achieve what we want. We can respond rather than react.

Our tendency to communicate via text or email exacerbates a situation because so much context is lost. Humor and vulnerability are missing. You need to add more context—your own and that of the other. Pick up the phone. Meet face-to-face. Add pieces to the puzzle of why there is friction and disconnection.

And if you choose to vent to a friend, recognize that this person is likely to affirm your views and help you feel better in the moment, but this is a temporary salve and not particularly helpful in the long run.

In order to move into an expansive and expanding space, we need to reflect, engage, and solve a problem together. The end result may be to part ways, but engage first. When we misunderstand a situation because of incomplete information, we miss a wealth of opportunities, not only in terms of what is immediately before us, but also the potential for what we cannot yet imagine.

Contact us and we’ll show you how to get there, consistently.

Tip of the Month — February 2019

Cultivating connections across a divide

At this moment in time, with tensions high, it is hard to feel kinship with those on the “other side.” We find it easier to be compassionate towards those we think deserve it, and we struggle to see our kinship with those we think are idiots, evil, or both. To smooth the way, consider the following:

  1. Recognize that you might be framing things in a stark, binary way. When we only see two sides—my side and the other side—then we assign all manner of evil and ignorance to a very broad swath of people. Step back from binary thinking and explore the diversity of viewpoints on any given side.

  2. Don’t start with the most difficult relationships. When we learn to ski, we don’t start with the black slopes; we start with easier ones so we can gain confidence and learn what to do with small bumps, twists, and turns. Start with people who have a similar commitment to listening and engagement.

  3. Focus on people, not politics. Explore what experiences have led to someone’s point of view. Explore what they think of when they start their day, or what makes them smile. While this might sound corny, the point is to stop focusing on what choice someone made in a voting booth. Find common ground, or even something you can appreciate in the other; it is the only way to start working towards a shared future we all can be proud of.

Tip of the Month – January 2019

The query that illuminates

The quality of our connections and depth of our insights is greatly influenced by the questions we ask, and how we ask them.

A question with barriers is: “How can you think that?!” It fences in the person who hears it and immediately puts that person on the defensive. Many of us ask this question in a milder form, believing that it is not aggressive when in fact it still is. “Do you really believe that…?” In reality, these are statements, not questions.

A question without barriers is an invitation to say more. “Hmm… I don’t see it that way. Help me understand your perspective; tell me more.” This is a statement that is in fact an open-ended question.

Start your query with “Help me understand…” It opens doors and makes conversations more interesting.

Tip of the Month – December 2018

Season’s greetings!

When you find yourself in the presence of outrage over holiday greetings, either from the right or the left (“There is a war on Christmas!” or the reverse: “How thoughtless and insensitive to wish everyone a Merry Christmas!”), first consider whether you think this is an issue worthy of outrage.

If you do – hey, feel free to join in. If you don’t, sidestep the outrage. A fire fizzles when nothing feeds it. Talk about what kinds of greetings you like to give and why. Shift the conversation away from the grand bugaboo of what is wrong with “them” and towards what each of you chooses to do.

Tip of the Month – November 2018


All too often we forget to see, and speak to, the dignity of the other, particularly if the interaction makes us uncomfortable. Perhaps this person has different ideas about what is right and wrong with a situation. It could be a friend, a stranger, a co-worker, or a family member. Our discomfort is what we are most aware of, and this tends to distort the interaction.

One way to shift the dynamic is to take a deep breath, see the dignity of the other, and ask open-ended questions. It sounds simple enough, but it is surprisingly challenging to practice when we are in a heightened emotional state.

To see and speak to the dignity of the other is a touchstone to keep coming back to. It keeps our interactions flowing between us.

Tip of the Month – October 2018

listening differently

When you find yourself reacting—either positively or negatively—to what someone says, tune in and listen to yourself. What was in the statement that triggered a reaction in you, and why?

You may need more time for reflection than a flowing conversation permits, so turn to inquiry:

“What did you mean?”

“Help me understand what you are saying (or why you feel that way).”

Invite the person to share more, rather than questioning in a way that either narrows the focus or puts the other person on the defensive.

Attentive listening and transformative listening are not the same. Attentive listening generally means that we repeat back what we heard (“Is this what you meant?”). Transformative listening, on the other hand, opens the space for the other person to clarify in ways that we might not anticipate or imagine. With practice, it really does transform a discussion and generate more insights.

Tip of the Month – September 2018


There is an unmistakable buzz of energy that comes from talking with people who see the world as we do. It’s natural and even essential to our well-being.

But it can be a slippery slope.

When we value being part of a group that diminishes those outside the group, we can no longer claim to want to build understanding, goodwill, and a better world for all, because this requires that we recognize and speak to the dignity of all.

Be honest with yourself. If you enjoy pointing out the failings of others in a demeaning manner, own it. If, on the other hand, you want to build a better world, then find ways to stand up for your values without diminishing other people.

Check in with yourself periodically to make sure you are in alignment with how you want to be in the world.

Tip of the Month – August 2018

How to Shift a Conversation

It is easy to fall into the trap of talking about a group as a monolithic entity with clearly defined characteristics and beliefs that apply to all. We pick it up from the media, who talk about groups all day long. (“The Republicans; the Democrats; etc.)

We all do it. But there is an easy solution for shifting away from this tendency.

The next time you hear yourself say: “They are…” change it to “I am…”

You can make the same point but frame it differently.

Instead of: “They are so stupid because they don’t see that…”

Change to: “I am concerned that…”

Shift the conversation away from talking about the failings of others to the impact you feel, and invite others to do the same. When someone says: “They are…” ask how s/he might re-phrase the same thought starting with “I am…”

It creates an opening to make the conversation more interesting. It is an opportunity to engage around why someone feels particularly strongly about one issue over another. When we shift to the "I" position, it makes it easier to peel back the layers to get to deeper concerns and motivations.